eziTerms of Use
We at ezi operate an online gaming and sportsbook platform available in supported jurisdictions where our services comply with local law. These terms outline the conditions under which you access our platform, create an account, deposit and withdraw funds, and engage with our games and markets.
By accessing ezi, you agree to these terms. We enforce them consistently across all users—whether you are based in Jakarta, Surabaya, Bandung, Medan, or any other region where our services are legally available. Our terms cover account creation, payment methods (DANA, e-wallet, mobile banking, local payment, and bank transfers), bonus conditions, dispute resolution, and jurisdiction restrictions.
We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Account Creation and Eligibility on ezi
When you register on ezi, you confirm that you are of legal age in your jurisdiction and that you are not accessing our platform from a territory where online gaming is prohibited. We require accurate personal information during sign-up: your full name, date of birth, email address, and phone number. This information is used for account verification, payment processing, and compliance with anti-money-laundering (AML) regulations.
Before your first withdrawal, we conduct Know-Your-Customer (KYC) verification. You must upload a government-issued ID photo, confirm your phone number via SMS, and provide proof of payment source (e.g., e-wallet screenshot or bank statement). This process typically concludes within one business day. We undertake to protect your personal data according to our privacy policy and applicable data-protection standards in supported jurisdictions.
You are responsible for maintaining the confidentiality of your ezi login credentials and two-factor authentication (2FA) codes. We will never ask for your password or 2FA codes via email, chat, or phone. If you suspect unauthorized access, reset your password immediately and contact our support team through the in-app help center.
Deposits, Withdrawals, and Payment Methods on ezi
We accept deposits via eight regional payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each method carries its own settlement timeline—e-wallet deposits typically process within seconds to minutes; bank virtual-account transfers settle within hours to one business day depending on inter-bank clearing.
Deposits on ezi are non-refundable once confirmed. If you deposit funds by mistake, contact our support team immediately; we will review your request, but we cannot guarantee reversal if the funds have already been used for gameplay or transferred. Daily account preferences depend on your account tier and payment history but typically allow multiple transactions within reasonable personal-use ranges.
Withdrawals are processed after account verification. You request a payout amount, select your registered payment method, and confirm. Our team reviews your withdrawal to verify it aligns with your KYC file and account history—this is a standard anti-fraud measure. Once approved, funds are sent to your payment method. E-wallet withdrawals typically settle faster than bank transfers because they bypass inter-bank routing. We do not charge withdrawal fees, though your bank or e-wallet provider may apply their own transfer fees.
Bonus Terms and Conditions on ezi
We may offer promotional bonuses to new or existing users. Any bonus offer is subject to specific terms: eligibility criteria, wagering requirements, game restrictions, and expiration dates. We communicate bonus terms clearly at the time of offer. Bonuses are not cash and cannot be withdrawn directly; they must be wagered according to the stated requirements before any resulting winnings can be withdrawn.
We reserve the right to modify, suspend, or cancel any bonus offer at any time. If you breach our terms or engage in prohibited conduct (such as bonus abuse, collusion, or fraud), we may forfeit your bonus and any associated winnings. Bonus abuse includes, but is not limited to, placing bets designed solely to satisfy wagering requirements with minimal risk, or using multiple accounts to claim the same bonus.
Game Rules and Fair Play on ezi
All games on our ezi platform—slots, live-dealer tables, and sportsbook markets—operate under published rules and odds. Slot outcomes are determined by certified Random Number Generators (RNG); live-dealer games are hosted by licensed studios; sportsbook odds are set by our trading team and may shift based on market movement. We undertake to display all rules, odds, and payout structures clearly before you place a bet or spin.
We prohibit collusion, match-fixing, and any form of fraud. If we detect suspicious activity—such as coordinated betting patterns, use of automated tools, or attempts to exploit system vulnerabilities—we reserve the right to suspend your account, forfeit your balance, and report the matter to relevant authorities. Users are responsible for ensuring their own conduct complies with our terms and applicable law.
Dispute Resolution and Jurisdiction Notice
If you have a dispute with ezi regarding a game outcome, settlement, or account issue, contact our support team through the in-app help center, email, or live chat. We will investigate your claim and respond within a standard business window. Most disputes are resolved through this process.
If a dispute cannot be resolved through support, we may offer mediation or escalation to a third-party dispute resolver, depending on your jurisdiction and the nature of the claim. Any legal proceedings arising from your use of ezi are subject to the laws and courts of the jurisdiction where our services are legally operated. We do not accept liability for indirect, incidental, or consequential damages arising from your use of our platform.
Key points
- We require accurate personal information and KYC verification before first withdrawal.
- Deposits are non-refundable once confirmed; withdrawals are subject to verification review.
- Bonuses are subject to wagering requirements and may be forfeited if terms are breached.
- All games operate under published rules; collusion and fraud are prohibited.
- Disputes are resolved through our support team; escalation may involve third-party mediation.
Jurisdiction Restrictions and Service Availability
We do not offer our services in jurisdictions where online gaming is prohibited by law. Access to ezi from restricted territories is not permitted, and we reserve the right to block access from such regions. Users are solely responsible for verifying that their access and use of ezi comply with their own jurisdiction's regulations.
Our services are available only where local law permits. If you reside in or are accessing ezi from a jurisdiction where our services are prohibited, discontinue use immediately. We undertake to comply with all applicable laws in supported jurisdictions and to cooperate with regulatory authorities as required.
These terms are subject to change at any time. We will notify users of material changes via email or in-app notification. Continued use of ezi after such notification constitutes acceptance of the updated terms. For questions about these terms or our policies, contact our ezi support team through the in-app help center or official email address.
Our Commitment to Security and Data Protection
We at ezi implement industry-standard security practices to protect your account and payment information. Your login credentials are encrypted; your payment details are processed through secure channels; and your account balance is stored on protected servers. We use two-factor authentication (2FA) on withdrawal requests to prevent unauthorized payouts.
Your personal data is handled according to our privacy policy and applicable data-protection regulations in supported jurisdictions. We do not share your information with third parties without your consent, except as required by law or to process your payments and withdrawals. If you have concerns about data security or privacy, contact our support team immediately.
By using ezi, you acknowledge that you have read and understood these terms, and you agree to comply with them. We reserve the right to enforce these terms consistently across all users and to take appropriate action—including account suspension or balance forfeiture—if you breach any provision. Our ezi platform is designed to deliver fair gameplay, secure transactions, and responsive support across all regions where our services are legally available.