ezi Casino & Sportsbook Data Care

This page describes what we collect when you use ezi and how we keep that data protected throughout your account lifecycle—from registration through deposits, withdrawals, gameplay, and account closure. We at ezi handle your personal information, payment details, and gaming history according to applicable data-protection standards in supported jurisdictions.

Our privacy practices are transparent: we disclose which data we collect, why we collect it, who may access it, and how long we retain it. We do not sell your information to third parties for marketing purposes. Your data is encrypted, access-controlled, and shared only with authorized processors—payment gateways, identity-verification providers, and regulatory authorities where legally required.

We respect your privacy rights. You can request access to your personal data, correct inaccuracies, or request deletion of your account and associated records. These rights apply where applicable law provides them. Our services are available only in jurisdictions where our data-handling practices comply with local law.

What Data We Collect on ezi

We at ezi collect data in several categories. First, account registration: your full name, email address, phone number, and date of birth. These identifiers are mandatory for account creation and KYC verification. Second, identity and payment verification: we collect government-issued ID photos, proof of address (utility bills, ID documents), and payment-source evidence (e-wallet screenshots, bank statements). This data is used to verify you are of legal age, you are who you claim to be, and your payment method belongs to you.

Third, transaction history: we log every deposit, withdrawal, and game interaction on ezi. This includes payment method, amount, timestamp, and settlement status. We retain this data to generate account statements, detect fraud, and comply with anti-money-laundering (AML) regulations in supported jurisdictions. Fourth, device and network data: we record your device type, operating system, IP address, and browser type when you access ezi. This helps us detect suspicious login patterns and prevent unauthorized account access.

Fifth, communication logs: if you contact our support team via in-app chat, email, or help portal, we retain your messages and our responses. This creates an audit trail and helps us resolve disputes fairly. Sixth, gameplay and betting history: we log every bet, game spin, live-dealer table join, and outcome. This data is used to calculate your account balance accurately, detect bonus abuse, and provide game-history reports.

• Identity data: Full name, date of birth, government ID photo, proof of address.
• Contact data: Email address, phone number, home address.
• Payment data: Payment method type (DANA, e-wallet, mobile banking, bank account), masked account numbers, transaction amounts and timestamps.
• Device data: Device type, OS, IP address, browser, app version.
• Gaming data: Bet amounts, game selections, outcomes, session duration, account balance history.
• Support data: Chat messages, email enquiries, ticket submissions, staff responses.

How We Use Your Data on ezi

We at ezi use your data for specific purposes aligned with our operations and legal obligations. Identity and payment data are used to verify your account, process your deposits and withdrawals, and comply with Know-Your-Customer (KYC) and anti-money-laundering regulations. We are legally required to collect and verify this information before you can withdraw funds.

Device and network data help us enhance security. We monitor login patterns; if your account is accessed from a new device or unusual location, we may trigger a verification step (such as a one-time code sent to your phone). We also use this data to prevent automated attacks and detect compromised credentials.

Communication logs are retained to resolve disputes. If you claim a withdrawal was unauthorized, we review support tickets and payment history to investigate. Contact data (email, phone) is used only to send you account notifications, game updates during Liga 1 seasons or Piala AFF tournaments, or support responses.

Third-Party Data Processors and Sharing

Our ezi platform does not operate in isolation. We partner with third-party processors to deliver core services. Payment gateways (such as local payment, online payment, e-wallet integrations) receive your payment method type and amount to process deposits and withdrawals; they do not receive your full account history or gameplay data. Identity-verification providers receive your ID photo and address to verify your identity; they do not access your transaction history. These processors are contractually bound to use your data only for the service they provide.

We may disclose your data to regulatory authorities in supported jurisdictions if legally required (e.g., tax authorities, gambling regulators, law enforcement). We do not disclose data to third parties for marketing or commercial purposes. We do not sell user lists or personal information to external companies.

Our data infrastructure may involve servers located outside your home jurisdiction. For example, player data may be stored on servers in another Southeast Asian country or beyond. This is standard practice in global online services. Your data remains encrypted in transit and at rest, regardless of server location.

Data Retention and Your Privacy Rights on ezi

We at ezi retain your data according to legal requirements and operational necessity. Active account data (identity, payment method, current balance) is retained as long as your account is open. After you close your account, we retain records for a minimum of five to seven years to comply with AML and tax regulations in supported jurisdictions. Gameplay and transaction logs are retained for account dispute resolution and regulatory audits.

You have the right to request access to your personal data. Contact our support team via the help portal, and we will provide a summary of data we hold about you. You can request correction of inaccurate information (e.g., if your registered address is wrong, you can update it in account settings). You can also request deletion of your account; we will close your account and mark your personal data for deletion after the required retention period expires.

If you believe we have mishandled your data, you can file a complaint with your local data-protection authority (if such authority exists in your jurisdiction). We undertake to investigate complaints and respond within a reasonable timeframe. If you reside in Jakarta, Surabaya, Bandung, or Medan, your jurisdiction's consumer protection or data-protection agency may accept complaints about ezi.

Cookies and Tracking on ezi

Our ezi website and app use cookies and similar tracking technologies to enhance your experience. Session cookies store your login state so you remain authenticated while browsing or playing. Preference cookies remember your language choice, game-view preferences, and notification settings. Analytics cookies help us understand which pages you visit, how long you stay, and which features you use most—this helps us improve ezi's design and performance.

You can manage cookies through your browser settings. Disabling cookies may limit some ezi functionality (e.g., you may need to re-enter your login credentials on each visit). We do not use cookies for tracking you across external websites or for building a profile for third-party marketing.

Security Measures We Undertake on ezi

We at ezi implement industry-standard security practices. Your personal data is encrypted using TLS (Transport Layer Security) when transmitted between your device and our servers. Stored data is encrypted at rest using standard encryption protocols. Access to your data is restricted to authorized staff members who need it for their role (e.g., support staff can view your account history, but payment team members cannot).

We require two-factor authentication (2FA) on all withdrawal requests. Your ezi account password should be strong and unique; we strongly recommend enabling 2FA in your account settings. If you suspect unauthorized access, reset your password immediately and contact support. We will never ask you to share your password or 2FA codes via email, chat, or phone.

Despite these measures, no system is completely secure. We cannot guarantee absolute protection against all cyberattacks or data breaches. However, we maintain incident-response procedures: if a data breach occurs, we will notify affected users and relevant authorities as required by law, and we will take corrective action to prevent recurrence.

Contact and Policy Updates

If you have questions about our privacy practices or wish to exercise your data rights, contact our ezi support team via in-app chat, email, or the help portal. Your request will be logged and handled by our data-protection team. We aim to respond to data-access and deletion requests within a reasonable timeframe, typically one to two business weeks.

This privacy policy may be updated periodically to reflect changes in our operations or applicable law. We will notify you of material changes via email or in-app notification. Continued use of ezi after notification indicates your acceptance of the updated policy. For the most current version of our privacy policy, visit this page or contact support.

We at ezi are committed to transparent data handling and respect for your privacy. Whether you engage with Liga 1 football markets, live-dealer blackjack tables, or slot games during Idul Fitri holidays, your personal information is protected and used only for legitimate operational and regulatory purposes in supported jurisdictions where our services are legally available.